Terms of Service

1Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of DOVA, an online agricultural marketplace connecting customers with verified suppliers in Nigeria. By creating an account, placing an order, listing products as a supplier, or otherwise using DOVA, you agree to these Terms.

If you do not agree to these Terms, you should not use DOVA.

2Definitions

• “DOVA”, “we”, “us” — the operator of the DOVA marketplace
• “Customer” — a user who browses or purchases products or bundles on DOVA
• “Supplier” — a verified business or individual who lists products for sale on DOVA
• “Bundle” — a curated group of products sold together at a set price
• “Order” — a confirmed purchase of one or more products or bundles
• “Platform” — the DOVA website and associated services

3Eligibility and Account Registration

You must be able to lawfully enter into a contract under Nigerian law to use DOVA. When you register, you agree to provide accurate, current, and complete information, and to keep it up to date. DOVA may refuse or suspend registration where information provided is false, incomplete, or cannot be verified.

4Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access to your account.

5Customer Responsibilities

• Provide accurate delivery and contact information for each order
• Pay for orders using the payment methods offered on the platform
• Use the platform only for lawful purposes
• Not misuse the feedback board, chat assistant, or contact channels to submit abusive, false, or fraudulent content

6Supplier Eligibility and Verification

Suppliers must complete DOVA's verification process, which may include submitting business information and supporting documents, before listing products. DOVA may approve, reject, suspend, or revoke supplier status at its discretion, including where information provided is inaccurate, verification cannot be completed, or these Terms are breached.

7Supplier Responsibilities

• List products and bundles accurately, including price, description, quantity, and images
• Only list products the supplier is legally entitled to sell
• Comply with applicable Nigerian product, safety, and labelling laws
• Fulfil confirmed orders in the quantities and timeframes committed
• Respond to order and delivery issues raised by customers or DOVA in good faith
• Maintain accurate stock levels on the platform

8Product Listings and Information

Suppliers are solely responsible for the accuracy of the product information, pricing, and images they upload. DOVA reviews and may edit, deactivate, or remove listings that appear inaccurate, misleading, or non-compliant with applicable law, but DOVA does not guarantee that every listing has been independently verified for accuracy.

9Product Quality and Safety

Suppliers are responsible for the quality, safety, and condition of the products they list and deliver, consistent with the consumer-protection standards under the Federal Competition and Consumer Protection Act 2018 (“FCCPA”). Nothing in these Terms limits a customer's statutory rights regarding defective or misdescribed goods.

10Pricing, Taxes and Charges

Product and bundle prices are set by suppliers (or by DOVA for curated bundles) and displayed on the platform at checkout. Unless stated otherwise, displayed prices are in Nigerian Naira (₦) and do not automatically include separately itemized delivery charges, which are shown before you confirm your order. Applicable taxes, where required by law, will be disclosed before payment.

11Orders and Order Confirmation

An order is placed once you complete checkout and payment is confirmed. DOVA will provide an order confirmation with the order details, chosen delivery slot, and payment status. DOVA or the relevant supplier may cancel an order before fulfilment where a product is unexpectedly unavailable, in which case you will be notified and refunded in accordance with the Cancellation and Refunds section below.

12Payment and Payment Provider

Payments are processed through Paystack, an independent, regulated payment service provider. DOVA is not a bank or licensed payment service provider and does not directly hold or process your card or bank details. Your use of Paystack's payment services is also subject to Paystack's own terms. DOVA is responsible for the marketplace transaction; Paystack is responsible for the payment processing infrastructure.

13Delivery

Customers may select a preferred delivery slot (morning or evening) at checkout. Delivery is performed by the supplier or an appointed logistics partner. While DOVA and suppliers take reasonable steps to meet the selected delivery window, delivery times are estimates and may be affected by factors outside DOVA's control, such as weather, traffic, or product availability.

14Cancellation, Refunds and Returns

You may cancel an order before it is dispatched by contacting [email protected]. Once dispatched, cancellation may no longer be possible.

If an item arrives damaged, incorrect, or materially not as described, you may request a refund or replacement within a reasonable time after delivery, consistent with your rights under the FCCPA. Refunds are processed back to your original payment method via Paystack and may take a few business days to reflect, depending on your bank.

Nothing in this section limits any statutory consumer right that cannot lawfully be excluded.

15Complaints

If you have a complaint about an order, a supplier, or the platform, contact [email protected] with your order details. We aim to acknowledge complaints promptly and work with the relevant supplier to resolve them. Unresolved consumer complaints may also be escalated to the Federal Competition and Consumer Protection Commission (FCCPC).

16Prohibited Products and Activities

Suppliers may not list, and customers may not attempt to purchase:

• Illegal, counterfeit, or stolen goods
• Products prohibited under Nigerian law or unsafe for consumption or use
• Misrepresented agricultural products (e.g. false origin, grade, or condition)

In addition, all users must not:

• Attempt unauthorized access to DOVA's systems or another user's account
• Circumvent platform security or interfere with platform operations
• Use the platform for fraud, money laundering, or other illegal activity
• Upload malicious code or engage in any activity prohibited under the Cybercrimes Act

17Fraud and Abuse

DOVA may investigate suspected fraudulent orders, listings, payments, or account activity, and may suspend affected accounts, cancel affected orders, or withhold payouts pending investigation. Confirmed fraud may be reported to the relevant Nigerian authorities.

18Intellectual Property and User Content

The DOVA name, logo, website design, and software are owned by DOVA or its licensors and may not be copied or used without permission. Suppliers retain ownership of the product descriptions, images, and other content they upload, but grant DOVA a non-exclusive licence to display that content on the platform for the purpose of operating the marketplace. Suppliers are responsible for ensuring they hold the necessary rights to any content or brand names they upload.

19Platform Availability and Third-Party Services

DOVA aims to keep the platform available and reliable but does not guarantee uninterrupted access, and may suspend the platform for maintenance, updates, or reasons beyond our control. DOVA relies on third-party services (including Paystack for payments and cloud hosting providers) and is not responsible for outages or failures caused solely by those third parties, though we will work to minimize disruption.

20Limitation of Liability and Indemnification

To the fullest extent permitted by Nigerian law, DOVA is not liable for indirect, incidental, or consequential losses arising from your use of the platform. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under the FCCPA or other applicable Nigerian law, including liability for defective products where DOVA is legally responsible.

You agree to indemnify DOVA against claims arising from your breach of these Terms, misuse of the platform, or — for suppliers — inaccurate listings or defective products, to the extent permitted by law.

21Suspension and Termination

DOVA may suspend or terminate an account that breaches these Terms, engages in fraudulent or unlawful activity, or poses a risk to other users or the platform. You may close your account at any time by contacting [email protected]. Sections of these Terms that by their nature should survive termination (such as liability and dispute resolution) will continue to apply.

22Dispute Resolution and Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Before pursuing formal proceedings, we encourage you to first raise any dispute with [email protected] so we can attempt to resolve it directly. Nothing in this section removes your statutory right to escalate an unresolved consumer complaint to the FCCPC or to pursue a claim before a competent Nigerian court.

23Changes to These Terms

We may update these Terms from time to time as DOVA's services or applicable law evolve. Material changes will be reflected by updating the “Last updated” date above. Continued use of DOVA after changes take effect means you accept the updated Terms.

24Contact Information

For questions about these Terms, email [email protected] or call +234 903 269 6825.